Wow Stay Apartment Rules & Guidelines

To ensure a safe and enjoyable environment for all guests, these rules are strictly enforced. Violations may result in forfeiture of your security deposit and booking.

1. Registration & Occupancy

• Only registered guests are permitted in the apartment and facilities.
• No visitors, day guests, or additional occupants are allowed.
• Schoolies lanyards must be worn at all times while on the property. Guests without a visible wristband will be denied entry or removed.
• The group leader assumes full responsibility for the group.

2. Property Care & Damages

• Any breakage, stains, or missing items must be reported to the office as soon as possible. Damages will be charged against the bond.
• No crowding, "knock and run," or damage in hallways.
• No adhesive tapes, stickers, blu-tack, or decorations on walls, doors, or ceilings. Removal labour + repainting will be charged to the bond.
• Furniture must not be moved between apartments or onto balconies. A fee applies per item.
• BBQ grills or cooking appliances (air fryers, hot plates, etc.) are banned inside. Fire alarm activation will result in a call-out fee.
• Tampering with fire sprinklers is strictly prohibited and will result in a fine and immediate eviction.
• Do not throw or hang items from balconies (e.g., clothes, towels, bottles). Violations will incur a fine and eviction.
• Our apartments are subject to wear and tear. Our team takes "before photos" for your reassurance. Report any pre-existing damage or concerns within 2 hours of check-in (we recommend you take and send photos).

3. Smoking, Vaping & Illicit Substances

• Smoking and vaping are prohibited in all areas of the property (apartment, balcony, common areas). Evidence will result in deposit forfeiture.
• Illicit drugs are not tolerated. Police will be notified, and instant eviction will occur.

4. Quiet Hours & Parties

• Noise restrictions apply 9:00 PM – 8:00 AM.
• Balconies are part of quiet-hours rules. No music, loud conversation, or groups on balconies during quiet hours.
• Amplified sound (Bluetooth speakers, etc.) is prohibited after 8:00 PM anywhere on the property. Confiscation + fine applies.
• First Complaint: Warning + $300 fine for security attendance.
• Second Complaint: Possible eviction + full deposit forfeiture.
• The property is monitored by CCTV and 24/7 security patrols, with liaison with QLD Police.
• Evictions carried out by on-site building management are final and result in booking forfeiture without refund.

5. Instant Booking Termination

Your booking will be immediately terminated without refund for:

• Abusive or threatening behaviour towards staff or security.
• Intoxication posing a risk to yourself or others.
• Balcony climbing, roof access, or other unsafe behaviour.
• Police involvement.

6. Keys & Lockouts

• Lost Keys/FOBs: $200 per set ($300 per card for Soul apartments).
• Lockout Assistance Fees:
• 6:00 PM – 8:00 PM: $150
• 8:00 PM – Midnight: $250
• Midnight – 9:00 AM: $400
• Remote unlock (if available): $100

7. Apartment Amenities

• Daily housekeeping is not included.
• Additional towels can be hired for $6 each.
• Safes are disabled. Locksmith call-out fees are at the guest’s expense.

8. Parking & Facilities

• Only one designated parking space is provided. Illegally parked vehicles will be towed at the owner’s expense.
• Building rules are enforced by management and security.

9. Check-Out – 10:00 AM SHARP

• Unauthorised late check-outs: $150 per hour.
• Apartment must be left tidy:
• Rubbish and food disposed of.
• Dishwasher loaded and started.
• Furniture returned to original positions.
• Failure to comply will result in cleaning fees.

10. Local Considerations



• Due to the subtropical climate, occasional insects (cockroaches, ants) may be present. Keep doors closed and food sealed.

Important Contacts

• 24/7 Schoolies Security Hotline: +61 7 5555 3200
• Red Frogs Hotline: 1300 557 123
• Wow Stay Office: 07 5649 5702

Office Hours: 10 AM – 6 PM (calls outside of these hours will be redirected to our after-hours emergency line).