F.A.Q

T H A N K  Y O U  F O R  R E A D I N G

FREQUENTLY ASKED QUESTIONS

ASK US ANYTHING

If you have other questions, please reach out to our friendly team

  • Where is our Shop located?

    We are located at Shop T5a, 9 Ferny Avenue, Surfers Paradise, it is part of the Circle on Cavill building, opposite Woolworths and behind the ChemPro Chemist.



  • What are our operating hours?

    We are open 9am to 6pm 7 days a week.



  • What types of Holiday accommodation do you offer?

    We offer self-contained apartments in Gold Coast resorts, ranging from 1 to 4 bedrooms. 


    All apartments have a fully equipped kitchen, in house laundry facilities, balconies, and complimentary unlimited Wi-Fi.



  • Do you have accommodation suitable for families, couples, groups, solo travellers?

    Our apartments are suitable for couples, groups, and solo travellers. While we welcome families with open arms, we do not offer child-proofing features or specific amenities for children.



  • What facilities are available onsite?

    Facilities vary depending on the specific resort, but all apartments offer swimming pools and gyms. Some resorts also offer spas, BBQ facilities, saunas, steam rooms, games rooms, tennis courts, etc.


    While Wow Stay guests have access to the full range of facilities offered by the resorts, it’s important to note that Wow Stay is not responsible for the maintenance of these facilities. 


    This responsibility lies with the on-site management team of each individual resort. We recommend contacting the resort directly if you have any questions or concerns about the availability or condition of specific facilities.

  • Is parking available? is it free of charge?

    The majority of our Wow Stay apartments all include one complimentary on-site parking space, subject to height restrictions.


    Please note that this applies to all apartment categories except the apartments which state (No parking)’  in the title.


    While most of our apartments come with one complimentary parking space, we’re happy to recommend a nearby, affordable option for additional parking when staying in Surfers Paradise:


    Cypress Gardens Carpark, located a convenient 600 meters from our office at 3332 Surfers Paradise Boulevard, Surfers Paradise, offers secure outdoor parking 24/7. This parking facility has no height restrictions and boasts competitive rates, starting at just $5.50 AUD per day and $28 per week.

  • What is your accessibility policy for people with disabilities?

    All buildings have elevators, but we do not offer apartments specifically designed for accessibility.

  • Is WIFI available?

    Yes, all apartments have free Wi-Fi. You will be able to find the Wi-Fi details in your Welcome Letter provided at check-in.