Our dedicated customer service team are available to assist you during operating hours - 10 AM to 5 PM, seven days a week.

For any urgent needs that may occur beyond our regular hours, we provide an emergency after-hours contact service to ensure our guests always have access to immediate support and assistance.

Keys can be picked up from 3:00 PM from our secure lockbox, located in the Circle on Cavill Retail Area, 9 Ferny Avenue, Surfers Paradise. 

The main guest will be sent a secure Online Check-in Form 5 days prior to arrival.

Detailed check in instructions and apartment details  will be available at 1pm the day of arrival. 

We have covered EVERYTHING you need to know in there, but if you do get confused - reach out to our customer service team on 07 5649 5702.

For security purposes, all guests must complete an online verification form, which includes:

- Photo ID matching the booking name

- A selfie

- A payment card in the lead guest’s name

- A pre-authorisation (not a charge) will be placed on the card 2 days before check-in and released 3 days after check-out, depending on your bank.

Failure to complete verification or name mismatches may result in cancellation.

Yes, a security deposit is required and will be automatically processed via Visa or Mastercard (cash is not accepted) one day prior to check-in, with the cardholder’s name matching the booking.

The deposit amount varies by apartment:

$250 AUD for one- or two-bedroom units, $500 AUD for two-bedroom plus study to three-bedroom units, and $1000 AUD for four-bedroom units.

This standard practice, common in most hotels, safeguards against accidental damage, missing items, excessive cleaning, or breaches of our Guest Agreement, as required by our property owners.

Rest assured, normal wear and tear is fully accounted for.

Your deposit will be automatically released three days after checkout, provided no issues arise.

Arrived earlier than check in time? We can recommend the following luggage storage options in the nearby area:

https://radicalstorage.com (type in 9 Ferny Avenue, Surfers Paradise) 

https://stasher.com/luggage-storage/australia/surfers-paradise

https://surferstravellockers.com.au 

Drop your bags off, grab a coffee and get ready to explore!

Due to the high volume of early check in requests we receive, it is not something we can always gaurantee on the day.

We do our best to prioritise early check in opportunities for direct bookings, or at times offer confirmed early check in for a small fee. 

If your room happens to be available early rest assured - we will always communicate with you as soon as it is available.

We endeavour to accomodate late check out requets, however it is not always possible for operational reasons.

We do our best to prioritise late check out opportunities for direct bookings, or at times offer confirmed early late check out for a small fee. 

No. By proceeding with your booking, you acknowledge that standard apartments are original and unrenovated.

We are unable to offer:

- room changes

- upgrades

- refunds

based on apartment condition, furnishings, layout, floor level or lack of renovation after check-in.

We offer diverse accommodations, from 1-bedroom couple's retreats to spacious 4-bedroom family residences.

Each apartment is a home away from home, featuring a fully equipped kitchen, in-house laundry, a private balcony, and complimentary unlimited Wi-Fi.

Experience ultimate Gold Coast resort living with us.

Our apartments are privately owned and individually decorated. Most are original apartments, and have not been updated with modern finishes.

This is particularly relevant at Chevron Renaissance, which was built in 2004 and still contains many original units.

If you’re looking for a more modern or refurbished apartment, please select one of our Deluxe apartments, which are advertised separately.

If contemporary interiors and recent renovations are important to your stay, we recommend considering newer Gold Coast properties.

Because each apartment is individually owned, furnishings, décor and layout will vary.

Listing photos are provided as a general guide only, and showcase examples of the different apartments in that category. 

All apartments in each category contain the same essentials, however we cannot lock you into a partcular apartmnet based on color or interior preferences.

Wow Stay apartments offer more than just accommodation; enjoy complimentary access to our sparkling swimming pools and state-of-the-art gyms.

Additional facilities vary by resort, and include spas, BBQ areas, saunas, steam rooms, game rooms, or tennis courts.

Each location ensures an exceptional blend of comfort, convenience, and recreation for an unforgettable stay.

Most Wow Stay apartments include one complimentary on-site parking space, subject to height restrictions. This applies to all apartment categories except those explicitly titled "(No parking)".

For guests requiring additional parking, we recommend Cypress Gardens Carpark in Surfers Paradise.

Located conveniently at 3332 Surfers Paradise Boulevard, this secure outdoor parking facility is open 24/7 with no height restrictions. Rates are competitive, starting at $5.50 AUD per day and $28 per week (rates subject to change)

Yes, all apartments have free Wi-Fi. You will be able to find the Wi-Fi details in your Welcome Letter provided at check-in.

We do not provide high chairs, cots, or prams as part of our standard amenities, but we’ve got you covered!

We recommend contacting "Baby by the Beach," a trusted local service that offers delivery and setup of these items before your arrival.

You can reach them at 0414 068 242 or via email at info@babybythebeachhire.com.au.

We’re committed to making your stay exceptional! As our apartments are booked by category rather than specific units, we cannot guarantee requests like a high or low floor or an upgrade.

However, we’re happy to add your preferences to your booking and will do our best to accommodate them, subject to availability.

For those seeking a higher floor, we suggest choosing a category with “High Ocean” or “High Floor” in the title to guarantee an elevated view.

While we absolutely adore our furry friends, our apartments at Wow Stay are strictly no-pet zones.

We know, we know, it's a "ruff" rule, but it's not permitted in our contracts with apartment owners.

If you're lucky enough, though, you might just meet our furry office mascots, Elvis or Daisy!

Our apartments are all strictly non smoking, as per building policy. This is includes the balcony, or any outdoor areas. 

Should this policy be breached and additonal cleaning be required, additional costs will be deducted from the security deposit. 

Our locally based team are here to help everyday, from 10am till 4pm. 

The quickest way to get in touch is via phone, on 07 5649 5702. 

You can also reach them via email - bookings@wowstay.com.au or messaging through the OTA platform if not booked direct. 

For after hours support, we have a dedicated team available by phone - this number will be provided with your check in and welcome details.

All our apartments come with a washing machine and dryer. Depending on the size of your apartment, will depend on how this looks. 

For smaller apartments, it will be a 'euro style' laundry hidden behind a cupboard. For larger apartments, you will usually have a separate laundry room. 

Your apartment will have one standard bath towel per person listed on the booking. 

If wanting additional towels to take to the beach or pool, they can be added on at $3 per towel. 

The chempro chemist at Circle on Cavill has a range of 'Surfers Paradise' beach towels should you wish to purchase one as a momento. 

For beach tools and equipment, we recommend the following companies:

- Baby by the Beach Hire

- Third Ave Beach Hire

If these terms do not meet your travel requirements, we strongly recommend cancelling within the free cancellation period shown on your reservation.

If you booked via an online travel agency (OTA), please contact us within 24 hours of booking and we’ll assist where possible.

Once payment has been successfully processed, the reservation becomes non-refundable.