Our dedicated office team are available to assist you during our standard operating hours, which are from 10 AM to 5 PM, seven days a week.

For any urgent needs that may occur beyond our regular office hours, we provide an exclusive after-hours contact service to ensure our guests always have access to immediate support and assistance.

Keys can be picked up from 3:00 PM from our secure lockbox, located in the Circle on Cavill Retail Area, 9 Ferny Avenue, Surfers Paradise. 

The main guest will be sent a secure Online Check-in Form 5 days prior to arrival.

Most Wow Stay apartments include one complimentary on-site parking space, subject to height restrictions. This applies to all apartment categories except those explicitly titled "(No parking)".

For guests requiring additional parking, we recommend Cypress Gardens Carpark in Surfers Paradise.

Located conveniently at 3332 Surfers Paradise Boulevard, this secure outdoor parking facility is open 24/7 with no height restrictions. Rates are competitive, starting at $5.50 AUD per day and $28 per week (rates subject to change)

Yes, all apartments have free Wi-Fi. You will be able to find the Wi-Fi details in your Welcome Letter provided at check-in.

We offer diverse accommodations, from 1-bedroom couple's retreats to spacious 4-bedroom family residences.

Each apartment is a home away from home, featuring a fully equipped kitchen, in-house laundry, a private balcony, and complimentary unlimited Wi-Fi.

Experience ultimate Gold Coast resort living with us.

Wow Stay apartments offer more than just accommodation; enjoy complimentary access to our sparkling swimming pools and state-of-the-art gyms.

Additional facilities vary by resort, and include spas, BBQ areas, saunas, steam rooms, game rooms, or tennis courts.

Each location ensures an exceptional blend of comfort, convenience, and recreation for an unforgettable stay.

Yes, a security deposit is required and will be automatically processed via Visa or Mastercard (cash is not accepted) one day prior to check-in, with the cardholder’s name matching the booking.

The deposit amount varies by apartment:

$250 AUD for one- or two-bedroom units, $500 AUD for two-bedroom plus study to three-bedroom units, and $1000 AUD for four-bedroom units.

This standard practice, common in most hotels, safeguards against accidental damage, missing items, excessive cleaning, or breaches of our Guest Agreement, as required by our property owners.

Rest assured, normal wear and tear is fully accounted for.

Your deposit will be automatically released three days after checkout, provided no issues arise.

We do not provide high chairs, cots, or prams as part of our standard amenities, but we’ve got you covered!

We recommend contacting "Baby by the Beach," a trusted local service that offers delivery and setup of these items before your arrival.

You can reach them at 0414 068 242 or via email at info@babybythebeachhire.com.au.

We’re committed to making your stay exceptional! As our apartments are booked by category rather than specific units, we cannot guarantee requests like a high or low floor or an upgrade.

However, we’re happy to add your preferences to your booking and will do our best to accommodate them, subject to availability.

For those seeking a higher floor, we suggest choosing a category with “High Ocean” or “High Floor” in the title to guarantee an elevated view.

While we absolutely adore our furry friends, our apartments at Wow Stay are strictly no-pet zones.

We know, we know, it's a "ruff" rule, but it's not permitted in our contracts with apartment owners.

If you're lucky enough, though, you might just meet our furry office mascots, Elvis or Daisy!

Due to the high volume of early check in requests we receive, it is not something we can always gaurantee on the day.

We do our best to prioritise early check in opportunities for direct bookings, or at times offer confirmed early check in for a small fee. 

If your room happens to be available early on the day, rest assured we will always communicate with you as soon as it is ready.

We endeavour to accomodate late check out requets, however it is not always possible for operational reasons.

We do our best to prioritise late check out opportunities for direct bookings, or at times offer confirmed early late check out for a small fee. 

Our apartments are all strictly non smoking, as per building policy. This is includes the balcony, or any outdoor areas. 

Should this policy be breached and additonal cleaning be required, additional costs will be deducted from the security deposit.