Everything you need to know before you book and arrive. Can't find your answer? We're a call or message away.
Booking direct means our best rate with no OTA fees, plus exclusive offers and a real local team looking after your stay — not a faceless call centre.
Never when you book direct with us. You'll always get our best available rate on bookings made through wowstay.
Book through our booking engine at book.wowstay.com.au — direct rates are guaranteed to beat the apps.
Check-in is from 3pm and check-out by 10am. With 24/7 self check-in via our storefront or KeySpot lockboxes, you can arrive any hour — just let us know your plans.
At our Surfers Paradise storefront, 9 Ferny Avenue — or via a secure KeySpot lockbox if you're arriving after hours. We'll send full details before you travel.
Most apartments include one secure on-site car space — check the apartment's listing or ask us before booking.
Every one. Full kitchens, laundries and proper living space — they're real homes away from home, not hotel rooms.
It varies by building, but expect pools, spas, gyms and more — Circle on Cavill, Chevron Renaissance, Sierra Grand and Q Tower each have their own resort facilities.
Pets aren't permitted in our apartments (assistance animals as required by law are always welcome — let us know before you arrive).
Securely through our booking engine at the time of reservation. If you have questions about payment, just get in touch.
Up to 30 days before arrival you can cancel a direct booking free of charge, or ask us to change your dates — subject to availability, and the rates for the new dates apply. From 30 days before arrival the booking is final: no refunds or date changes. Booking.com, Airbnb and Expedia bookings follow that site's terms while free cancellation is available. We strongly recommend travel insurance.
Our team is here 365 days a year — call, email or pop in.